Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience
nngroup.com
Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience
NPS is a loyalty metric that correlates well with perception of usability, is easy to understand and administer, but has limitations for understanding and evaluating UX when used in isolation.
101 viewsOct 3, 2016
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#Net Promoter Score Explained
What is NPS? Net Promoter Score Explained | Capterra
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We’re thrilled to share that our Net Promoter Score (NPS) is 85.6! What does this mean? NPS measures customer loyalty and satisfaction by asking how likely you are to recommend us to a friend or colleague. A score above 80 is considered exceptional, and this score reflects our commitment to delivering outstanding experiences! Why is it important? Your feedback helps us understand what we’re doing well and where we can improve. This score is a testament to the incredible community we’ve built tog
0:08
We’re thrilled to share that our Net Promoter Score (NPS) is 85.6! What does this mean? NPS measures customer loyalty and satisfaction by asking how likely you are to recommend us to a friend or colleague. A score above 80 is considered exceptional, and this score reflects our commitment to delivering outstanding experiences! Why is it important? Your feedback helps us understand what we’re doing well and where we can improve. This score is a testament to the incredible community we’ve built tog
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