In the 1960s an MIT professor named Joseph Weizenbaum created a chatbot called ELIZA. The conversations people had with it set precedents for the chatbots to come.

Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built.

All chatbots are engineered to have a persona or play a character. Fulfilling the character can make bots do bad things. Using a chatbot as the paradigm for AI may have been a mistake. Chatbots such ...

With hundreds of millions of people turning to chatbots for advice, it was only a matter of time before tech companies began offering programs specifically designed to answer health questions. In ...

If you're overwhelmed by AI chatter, you're not alone. Right now, it feels like AI shows up in every tool, app, headline, and workplace conversation – whether your boss is keen on integrating it into ...

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. This voice experience is generated by AI. Learn more. This ...

As people increasingly rely on AI chatbots for guidance, even on financial matters, a healthy dose of skepticism is critical. “Millions of people turn to ChatGPT with money-related questions, from ...