As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has initiated the roll out of a new service that will it says help to boost broadband reliability by proactively tackling issues remotely at no extra cost for customers. Known as ...

Mobile operator O2 (Virgin Media) has today announced that their new Direct-to-Device (D2D) based O2 Satellite service (here) ...

Virgin Media O2 has signed a partnership with Elon Musk's SpaceX subsidiary Starlink to expand rural network coverage in the ...

Monzo is set to launch its mobile service this summer in the firm’s latest play at diversifying its income from its ...

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...

Claiming to be able to revolutionise in-home connectivity through offering broadband speeds more than 28 times faster than the UK average, Virgin Media O2 has become the first major UK provider to ...

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Looking to identify network niggles automatically and boost broadband reliability, leading UK service provider Virgin Media O2 is rolling out a service to boost broadband reliability by proactively ...