People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

Here are the top 10 ways service techs can gain credibility: 1. Put the customer's mind at ease regarding her immediate problems within the first two minutes. Address the situation or need that ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...