Improving efficiency is complex and requires a multimodal approach. Health information systems, patient feedback, and multidisciplinary teams are components that can improve clinical processes.

Process mining sits at the intersection of data science and business process management, offering systematic ways to derive process insights from the digital footprints of organisational activities.

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...

In any management job, and in many non-management jobs, it is critical to achieve a good balance between process administration and process management. Process administration is attending to the ...

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...

Business Process Management (BPM) is the disciplined practice of designing, executing, monitoring and continuously improving the end-to-end workflows that underpin organisational objectives. It ...