As courts continue to address the definition of automated telephone dialing system (“ATDS”) within the Telephone Consumer Protection Act (“TCPA”) it was only a matter of time before we started seeing ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

As soon as I posted the updated ATDS scorecard you knew it was bound to happen. And it did. A new monstrous ATDS decision. This one even more daring than the rest. In a series of supplemental ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

Aspect Software has released the Aspect Unison Predictive Dialer 7.1, their latest outbound call center update. The new version has some improved system maintenance features and expanded security ...

When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. When it comes to streamlining the efficiency and ...

DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...

VANCOUVER, Wash. - August 13, 2009 - Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, today announced a partnership with IAT, a leading provider of call ...

Whether you’re launching a new business or trying to grow from a very small one, it’s important to develop a lot of leads. Unfortunately, business development work can be time consuming and results ...

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can ...

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