Optus' major triple-zero outage last week was caused by a team failing to follow step one of an upgrade procedure, the head of the telco has revealed. Optus chief ...

Australian mobile carrier Optus has blamed vendor Ericsson for its Triple Zero outage earlier this week. The outage impacted the telco on Sunday (September 28), with Optus noting that the incident ...

The moment of reckoning for Optus and the leaders of its owner Singtel has delivered plenty of theatre but little clarity on what happens next, especially when it comes to guaranteeing Triple Zero ...

Optus CEO Stephen Rue has once again apologized for the company's network outage in September, which impacted calls to the country's emergency services network (Triple Zero) in Australia. Rue made the ...

Optus is relying more heavily on automated systems to monitor Triple Zero calls state by state around the clock as the telecommunications group scrambles to improve its mobile networks three weeks ...

Optus says it is working with communications technology company Ericsson to determine the cause of an outage of a tower in Dapto, NSW, on the weekend that led to emergency services calls in the area ...

Companies had been told "a number of times" the email address was not to be used for notifications, a departmental staffer said. Optus is facing continued scrutiny from the government in a Senate ...

Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls Follow our Australia news live blog for latest updates Get our breaking news email ...

Thousands of Optus customers were left without phone or internet services yesterday after copper thieves damaged critical network infrastructure, triggering a major outage that also disrupted access ...