SAN FRANCISCO, Jan. 16, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is expanding its consumption model and ...
BLACKSBURG, Va., June 10, 2025 (GLOBE NEWSWIRE) -- Zuken Vitech, a leading provider of model-based systems engineering (MBSE) solutions, is proud to announce the release of GENESYS 2025, the latest ...
The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...
Genesys opened its CX17 customer experience conference today in Indianapolis with a promise to deliver "the best of G-Force and Interactions in one." For those unfamiliar, G-Force had been Genesys's ...
“A Large Action Model (LAM) extends the conversational intelligence of LLMs with the ability to decide, act, and verify. They combine natural language understanding with structured policies and ...
BLACKSBURG, Va., July 15, 2025 (GLOBE NEWSWIRE) -- Zuken Vitech, a leading provider of Model-Based Systems Engineering (MBSE) solutions, is proud to announce the launch of Sidekick™, a powerful new ...
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Genesys and TeKnowledge join forces to transform AI-driven customer experiences on global scale
Genesys®, a global leader in AI-powered experience orchestration, and TeKnowledge, a leading provider of technology services specialising in AI, customer experience, and cybersecurity, have announced ...
The weight of a digital transformation looms over on-premises legacy infrastructure and vendors because, as Sid Nag, research VP at Gartner put it, “At this point, cloud adoption is mainstream.” The ...
To accelerate digital transformation, organizations in every industry are modernizing their on-premises technologies by adopting cloud-native applications. According to the International Data ...
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