In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Amazon is adding a new feature to Alexa+ that adds a conversational AI to Ring doorbells, letting users manage deliveries, turn down sales folks, and let family or friends leave a message when they ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Conversational AI has been around for decades, going back to the first instances of automatic speech recognition (ASR) and natural language understanding and processing (NLU/NLP). These technologies ...

Alexa Plus is aiming higher with a new superhero ad and a US-wide launch, including a free version for any app user. Tyler has worked on, lived with and tested all types of smart home and security ...

India has welcomed the launch of Amazon's artificial intelligence (AI) Store, where customers can visit one place to compare AI-enabled products from laptops and smartphones to televisions, wearables, ...