Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer ...

Banks and building societies leapfrog retailers in customer satisfaction index - Retail has traditionally led sectors for ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

While Costco still holds the top spot, its score remains unchanged as its two biggest competitors each improved by three points in an annual survey.

Add Yahoo as a preferred source to see more of our stories on Google. Southwest Airlines angered customers over the holiday season after it cancelled many of its flights and forced travelers to find ...

Every contact center provider tells me that customer satisfaction scores (CSAT) matters, but every customer service interaction confirms the opposite. This observation caused me to write “CX Doesn’t ...

Analysts said some companies have struggled to set themselves apart for customer service in terms of their online presence ...

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...