UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Customer service and customer experience (often referred to as CX) are two important terms that business owners and ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

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NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

What It Really Means is a new recurring series on Supply Chain Management Review designed to clarify commonly used supply ...