SuccessKPI, a leading AI-powered Workforce Engagement Management (WEM) provider, today announced its partnership with Cisco to deliver new solutions for Webex Contact Center by integrating advanced ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

UKG, the AI-first Workforce Operating Platform for HR, payroll, and workforce management, today announced that Afni, a global business process outsourcing (BPO) company specializing in customer ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide ...

Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Today at Customer Contact Week in Las Vegas, Salesforce announced general availability of Agentforce Contact Center Workforce Engagement Management, adding workforce management, quality management, ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

FAIRFAX, Va., May 27, 2026 (GLOBE NEWSWIRE) -- SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognized as a featured vendor in the new ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...