Marketing experts Ming-Hui Huang and Roland Rust wrote an influential article titled “Artificial Intelligence in Service” in which they theorized that there are four types of intelligences needed to ...

The world of intelligence is faced with the prospect of information overload; in this research article the author sets out the need for new analytical techniques.

Measuring and analyzing public opinion comes with tremendous challenges, as evidenced by recent struggles to predict election outcomes and to anticipate mass mobilizations. The recent National ...

A look at AI-led reputation intelligence: how analysis, investigations, and remediation help brands manage reviews, search, ...